02:27 
Tue, 11th November 2008
Making the Connection: Customer Relationships That Build Your Business
Have you ever wondered why you often find a coupon tucked inside your cereal box, or get invited to a customer preview sale at your favorite department store? Those companies know that their existing customers are the best - and most profitable - customers they’ll ever have. So it’s not surprising that they’ll do whatever they can to keep these customers happy and coming back again and again.
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really know? Does your customer really know who you are?
If you don’t know what your customer thinks about you, your business, your product and your services, then you might as well close shop!
A customer is the lifeblood of every business and you must always strive to be in tune with what your customer thinks and how they feel.
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an SUV made by Lexus, nice too, cut me off stealing my parking spot? He parked crooked and blocked part of the stall I wanted and part of the handicap stall, next to it.
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
With all of the recent data theft in the financial sector, it is important to make sure that we don’t go crazy trying to protect ourselves from risk. Risk management does have a value but this value lies mostly on the front end. Reactionary risk management almost always produces a point at where the value of protecting oneself or one’s customers overshadows the product or service that you are offering.
Customer Feedback: Everyone has an Opinion - USE IT!
Have you ever been in a department store and known exactly what you were looking for but couldn’t locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ’s navigational buttons as your staff. Without these handy interaction tools, your purchaser will get frustrated and E-shop somewhere else.
Finding Out Why a Potential Customer is Calling On You
Our challenge as the business owner/sales person answering the telephone, is to build rapport with the caller, quickly and easily.
In most cases, the caller has been told something about you and your product or service. It is your job to find out exactly what they are calling about without asking that question directly.
Doors by Catering to Your Clients
Clients? they are the most important influence in the success of any business. It is vital to keep them satisfied and happy.
Clients should be catered to. Their every need should be met and more. We need to make them feel like they are our number one client, as they all are.
Identify Your Silent Customer Service Message
With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. However, too many business owners are relying on the old ways of doing or packaging their products and services.
Customer Service, Italian Style
Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business.
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul.
1. People want you to show an interest in their lives.