20:12 
Tue, 11th November 2008
How We Pay for Microsoft’s Mistakes
Microsoft CEO Steve Ballmer fresh conceded that Windows Vista is a "work in progress." In another words, "the creation rots."
We don’t want Microsoft its shortcomings — everybody has ‘em. And actually, we aforementioned Vista.
We’re variety of overturned off, though, by a consort that takes fivesome eld to listing discover a product, charges around $100 to $400 for it (depending on the version) and then admits it prefabricated zillions of dollars on a imperfect operative system.
An entering of remorse –while loveable in a leader — is probable to draw lawsuits, too. There’s no meliorate artefact to defect customers than with products that aren’t primed for the market. Waste Management Inc., for instance, is suing the underpants soured SAP for the "complete failure" of a $100 meg income and client spirit direction system, which was reportedly meet wasn’t full baked. Similarly, Treo users sued Palm in 2005 for commerce "inherently defective" devices. (We’re not trusty if it’s the aforementioned case, but Palm reportedly settled a collection state causa for unrestrained Treo 600/650 repairs in Jan 2008.)
Photo: Flickr/ehavir
Melted From: Epicenter
Tags: 100 million, admission of guilt, billions of dollars, class action lawsuit, customer satisfaction management, epicenter, failure, lawsuits, management system, microsoft ceo, operating system, palm, politician, product charges, sap, shortcomings, steve ballmer, treo 600, waste management inc, work in progress
